About Me


… A Focussed IT Professional with excellent communication skills.

I am someone who assists end users with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems…

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Employment

IT Support AnalystDecember 2012 to Present

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Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP, telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable. Meeting customers face to face and handling & prioritising problems. Installing and configuring computer systems using different build technologies. Perform routine backups & archival of files to assist with disaster recovery. Escalating and identify any critical issues. Analysing user support statistics/data and recommending appropriate measures. Answering incoming calls from clients, processing emails and logging calls. Following procedures/checklists and updating support documentation. Working with Windows servers & applications within a mixed OS environment. Working on large scale storage and backup systems Using SCCM For system rebuild, Rebuilding multiple laptops and desktops each week. Managing all new computers and adding, building for role out for new starters. 

Website Designer/DeveloperJuly 2012 to Present

Freelance Website Designer

I’m a highly creative Web Designer with experience in both the public and private sectors. Proven web development track record including an outstanding ability to manage multiple projects within deadline parameters while capable of detail-oriented design work.

IT TechnicianSeptember 2010 to July 2012

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Proficient in LAN, WAN, and network installation, monitor, and programming. Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners. Extensive knowledge of technology terms and developments. Exceptional customer service skills, account management, follow up, and sales. Excellent written and verbal communication skills. Ability to instruct users with computer and presentation skills. Ability to write engaging technical documents to assist users in software usage. Supporting Microsoft Products Setting up mobile devices to work with work emails .

Windows Systems AdministratorMay 2010 to August 2010

Aura Advanced Technologies, Canada

Knowledge in Active Directory design and management Experience with patch management tools An understanding of basic network services (DHCP, DNS, SMTP, NFS, LDAP) Experience with Windows system and .NET application performance monitoring and tuning MSSQL installation and administration experience Strong interpersonal and communications skills Develop internal application testing and QA environment Standardize and update existing Windows infrastructure Windows Virtual Machine management.

Web Designer / SupportJan 2010 to May 2010

NET Stream Technologies, Canada

Maintaining enhancing and developing websites DNS Setups, Email Creation and Setup, Domain Transfers and renewals Experience producing table free standards compliant X/HTML and CSS coding and design Experience building HTML emails and producing valid HTML tables Ability using Flash and Action script Knowledge of web standards, accessibility, usability and cross browser compatibility Ability to use Photoshop and Adobe products to a good level . 

Summit Environment AnalystNov 2008 to Oct 2009

Lloyds Banking Group, London

Ensured that the test code was deployed to UAT areas and tied back to impending Live release notes Advised the staff members about the location of code for its loading onto another test environment Arranged for the backup of UAT development servers to facilitate testing, and refreshed the backup into the environment for comparison Operated the stored procedures for PNL, Risk and Static Data Facilitated troubleshooting issues with users and servers Responsible for testing the DTR system, which would automate requests from other areas of the bank for code deployment Worked with a project called golden source, which greatly increased my knowledge in Unix Basic C++ Experience Liaised with other departments as well as personnel at various designations in the bank Knowledge of Setting up Summit servers, configuration of distribution server, STP servers, position servers, flow servers, BVS Servers also using Summit Support tool SAL_MENU, security, setup applications and users, Opening blotters, Import/Export users, E.g. Addsummitlogin Batch processes, Adding To the batch process API extensions – Running scripts, Adding dependency forms and general Summit config changes Accessing Summit database tables Involved in deployment and support to the Treasury Division Meta Script upgrades, with full summit version upgrades/downgrades Knowledge of running SQL Database scripts and making changes to enable scripts to run in correctly Writing Daily housekeeping batch files which incorporates adding users and enabling users Configuring 375 to 5.1 summit adaptors High knowledge of Oracle Configuration, E.g. Installing, configuring, Troubleshooting Writing documentation on setup of Summit 375 servers / Summit 3.8 Knowledge in Shell scripting High Knowledge in Customizing and Configurations of summit 3.75 to 5.1 (Classic and FT ) Ability to work under very high pressure environments Building servers from scratch using VMware Server setup and then configuring for all the dependencies required by summit Release and Change Management for implementing changes to live with understanding of approval progress’s . 

Education

Diploma2006 to Jul 2007

BTEC First Diploma in ICT

South East Essex College.

Lloyds Banking In-House Training2008 to Oct 2009

Lloyds Banking Group

Fraud awareness, market abuse, anti-money laundering – investment firms, and information security awareness.

Key Skills

Active Directory

SCCM

Microsoft Server 03/08/2012

Microsoft Windows XP To Windows 8.1 Support

Microsoft Exchange Server 03/07/2010

Office 03/07/10/13

Vmware

SQL Server

Oracle

UNIX

Website Degsin

Adobe Photoshop CS6

Adobe Dreamweaver CS6

Team Skills

Multi-Tasking

Self-Motivation

Team-Work

Communication

Trouble Shooting

Portfolio

Life With Pink Princesses  (WordPress)

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Life With Pink Princesses (WordPress)

Drz400uk (phpbb Forum)

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Drz400uk (phpbb Forum)

Karl Fisher (WordPress)

SEE PROJECT DETAILS

Karl Fisher (WordPress)

Contact

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